Styles for Less Frequently Asked Questions
1. How long does my order take to ship?
A. Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Please keep in mind orders are not shipped on the weekends or holidays.
2. What is my tracking number?
A. Once your order is shipped you will receive an email with your tracking information. If you do not receive your tracking information, please email firstname.lastname@example.org.
3. What carrier do you use to ship orders?
A. We currently use UPS, and UPS Surepost to ship all orders.
4. How can I check the status on my order?
A. Sign onto your Styles For Less account, and click on "My orders". This page will show you your order status, as well as your order history.
5. When can I expect my order to be delivered?
A. Have your order shipped to the billing address, make sure all information is accurate.
Please be aware that we cannot ship orders the same day that we receive them, so plan accordingly. Please also be aware that UPS does not deliver on Saturday, Sunday, or Holidays. For this reason, a Next Day Air package shipped on Friday will arrive on Monday. Please plan accordingly.
7. I am having trouble placing my order, the site does not accept my billing address.
A. This error code is due to a mismatch between the billing address entered at checkout and that of the billing address registered with your bank. Our site is ultra-sensitive, for security purposes, so a detail as small as a capital letter instead of a lowercase letter of "avenue" instead of "ave" may be the reason for this. Please contact your bank for your EXACT billing address and enter this information. This should solve your problem. If you continue to experience technical issues, please feel free to give us a call at 1-800-929-3466 during regular business hours Monday to Friday from 8:30am-3:30pm PST.
8. Can I ship my order to a different state or address from my billing address.
A. You may ship to any address you wish, please note that if you ship to an alternative address we may require additional identity verification. You way be contacted by customer service. Please be available with the phone number or email address provided at time of checkout. If our customer service team is unable to contact you, this could cause delay in processing of your order or may lead to cancelation. We apologize if this may cause any inconvenience.
9. Can I make a change to my order, add an item or make an address correction?
A. Due to our high volume, all orders that are processed successfully go directly to the shipping floor to be processed. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.
10. How do I cancel my online order?
A. Due to our high volume of orders, we are unable to modify or cancel your order once it has been handed over to our warehouse. It is difficult to locate one package out of hundreds that are awaiting shipment within our warehouse.
11. Why was my order canceled?
A. There may be different reasons as to why your order was canceled. If your order was canceled without your request, please contact us so we can assist you in finding out why it was canceled.
12. How do I get my coupon code to work?
A. To redeem your coupon code online, you will enter the code at the check out screen. If the coupon code does not apply to your order, please check the expiration date, and the regulations on the code. If the coupon code is not expired and it should apply to your order, please contact our customer service team for further assistance. Unless stated otherwise, online promotions (those with an online coupon code or those applied automatically during checkout) are NOT valid in stores.
13. Can I use my VIP card online?
A.Yes. Please register your VIP card through your online customer account, and enter your VIP information where requested. Enter your valid VIP card at time of checkout in order to receive your VIP discount. If you have already placed your order and forgot to apply the VIP discount to your order, please send us an email within 24 hrs at email@example.com to determine if your order is still eligible for the discount to be applied. Please provide the following VIP information: VIP number, VIP expiration date, email address associated with your VIP card, and the first and last name on the VIP card. Please keep in mind, the VIP Card discount cannot be combined with any other offers, promotions, or sale items.
14. Can I use my gift card for an online purchase?
A. Unfortunately, we do not accept gift cards or in-store credits through our website at this time. We also do not sell gift cards through our website. If you would like to purchase a gift card, or redeem your gift card, please visit one of our store locations.
15. How do I find the balance on my gift card?
A. Visit our website, at the bottom of our home page under "Company Info" you will find our "Gift card policy", click on the link and it will take you to a screen to send a balance request. Please allow 24 business hours for our customer service team to respond to your Gift Card inquiry. Be sure to include the card number and the purchasers name for faster service on balance inquiries.
16. What happens if my package is lost or stolen?A. We are not responsible for lost or stolen packages. However, we would be happy to assist you in filing a claim with your local carrier. Please contact customer service immediately at 800-929-3466.
17. Why am I missing an item in my order?
A. If you are missing an item in your order, this usually means the item is out of stock or damaged. If the item is out of stock you should receive a Credit Memo via email in addition to your invoice informing you of the out of stock item. If you did not receive a Credit Memo via email, and you are missing an item please contact our customer service team immediately upon receipt of your order.
18. I received my order and it is incorrect! What do I do?
A. Please email firstname.lastname@example.org immediately upon receipt with your order number, attached image, and detailed description of the incorrect item(s) you received. Upon review, you will be provided with a pre-paid shipping label to send back your incorrect item(s). A replacement item will be shipped to you if available. *Item must be shipped utilizing the prepaid label within 72 hours of receipt.
19. I received my order and an item is damaged! What do I do?
A. Please email email@example.com immediately with your order number and an image of the damaged item(s) which you received. After doing so, our team will review your submission. Please allow 48 business hours for review. Qualifying cases will be provided with a pre-paid shipping label to send back your damaged item(s).*Item must be shipped utilizing the prepaid label within 72 hours of receipt.
20. When will I receive my refund for my return?
A. Please allow anywhere from two business days, to two weeks for your refund to process and post to your account. If you need help speeding up the process, you can contact the issuing bank of your credit card.
21. How do I exchange/return a product?
A. We do not offer exchanges since many of our items sell out so fast. Should you need a new size, simply place a new order for the item you need. You can return any eligible items separately by following the “Return of Online Purchase” steps on the return form.
22. I'm looking for something on the website that is currently out of stock. Will you be restocking it?
A. Once an item sells out, we rarely replenish stock. We recommend that you sign up the Styles For Less Newsletter to ensure that you are always informed when new merchandise is up on our website!